General Terms and Conditions of Delivery and Returns
1. Delivery
1.1. Delivery Zones
We deliver to the following areas: France, EU, Dom Tom.
1.2. Delivery times
Delivery times vary depending on the destination and the chosen delivery method. Generally:
Standard delivery within 48/72 hours to your home or a pickup point.
These delivery times are estimates and may vary in exceptional circumstances (strikes, periods of high demand, etc.).
1.3. Delivery costs
Shipping costs are calculated based on weight, destination, and chosen delivery method. They will be displayed before you confirm your order.
1.4. Order tracking
Un numéro de suivi vous sera communiqué par e-mail dès que votre commande sera expédiée. Vous pourrez suivre votre colis directement sur le site du transporteur.
1.5. Delivery problems
If you do not receive your order within the estimated time frame, please contact us at jdbindoor@orange.fr, mentioning your order number.
2. Returns and Cancellations
2.1. Right of withdrawal
In accordance with current legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal without having to give reasons or pay penalties.
2.2. Return conditions
- Items must be returned in their original condition, unused, undamaged, and in their original packaging.
Personalized, perishable, or sealed items are not eligible for return.
2.3. Return Procedure
To make a return:
Contact us at jdbindoor@orange.fr or via our online contact form, indicating your order number and the items concerned.
Ship the items to the following address: Culture Indoor Lons, 30 avenue des frères lumières, 64140 Lons, France.
Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective or non-compliant product).
2.4. Reimbursement
Once the returned items have been received and inspected, we will refund you within 14 days via the same payment method used for the order, or credit note, or by a different method after agreement with the customer.
3. Complaints
For any complaints regarding delivery or returns, please contact us at jdbindoor@orange.fr, via the contact form, or by phone at 07 86 24 62 29
4. Amendments to the General Terms and Conditions
We reserve the right to modify these terms and conditions at any time. The new terms and conditions will apply to orders placed after they are published online.